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Enrolment support

In order to help you better understand how enrolment works at uOttawa, we have a number of resources available for you. Please don’t hesitate to use them if you need any assistance.

Pre-enrolment

Want to get the basics on course enrolment? Want to get to know the process before you start? This video outlines the steps you need to follow to make sure you understand enrolment terminology, along with tips and tricks to prevent timetable conflicts. Have your uoAccess ID and password and your student number ready. With the help of your course sequence, video instructions and a step-by-step guide, you’ll be a course enrolment expert in no time!

Course enrolment – Where to start

Are you ready to enrol in your courses, but not sure where to begin? This video will show you a few easy steps to you get started. We also suggest that you consult the following resources: - Your course sequence - Our list of elective courses without prerequisites - A sample timetable to help you check different options

Advanced standing units and exemptions

Have advanced standing units because of your studies at another school? Have exemptions for specific courses? Want to know how this affects your course sequence and how to adjust it? This video explains eligibility for advanced standing, the different types of advanced standing and some tips and tricks to make this process as easy as possible.

My Academic Requirements

Ever wonder what courses you need to complete in order to graduate? Your “My Academic Requirements” contains this information. This video shows you how to read this information in your Student Center.

The Waitlist and Swap Function

Did you know we have a wait list when classes are full? This step-by-step guide shows you exactly how to use this tool. Be sure to use the “swap” function. You can automatically swap one course for another if a spot opens up for you!

Reserved Capacity

Ever wonder why a course is open but you can’t enrol in it? This quick video explains how seats are reserved in a course, and why a course might be open for some students and not for others!


Wait list: frequently asked questions

Why am I still not enrolled even though there seem to be places in the course and I’m #1 on the wait list?

Before the system enrols you in a course, it checks whether you meet the enrolment criteria. Here are the most common reasons why the system won’t enrol you in a course:

  • You don’t have the prerequisites.
  • The place is reserved for a specific category of students and you don’t meet the criteria. For more, see our tutorial on reserved capacity.
  • The course conflicts with another that is already in your schedule.
  • You’re already enrolled for the maximum number of units allowed for the term and you didn’t use the “Swap” feature when you put yourself on the wait list.
  • There isn’t a place for you in all the course activities (labs, discussion groups or tutorials).
  • You’re already enrolled in another section of the course and you didn’t use the “Swap” feature when put yourself on the wait list.  See our tutorial on the “Swap” feature.
  • Your student account has an outstanding balance you must pay. 
Can I still attend classes for the course for which I’m on the wait list?

No. For security reasons, you can’t attend classes you’re not enrolled in. Each classroom has a maximum capacity that must be respected.

Does being on the wait list guarantee me a place in the course?

No. Being on the wait list doesn’t guarantee you a place in the course. That’s why it’s important for you to still enrol for a full course load and use the “Swap” feature when you do so that the system replaces one of your courses when a place becomes free. For more, see our video on the “Swap” feature.

If I speak to the professor and he or she agrees, can the professor call and ask you to make a place for me in the course?

No. We can’t make exceptions and enrol you in a course if there are no places, even with the professor’s permission.

Will I receive an email when I’m enrolled in the course through the system?

Yes. When the system enrols you, you will receive an automatic email to tell you about the change in your file.

I want to change the lab for a course I put myself on the wait list for, but I don’t want to lose my place. What can I do?

Unfortunately, once you’re on the wait list, you can’t change your choice of, for example, course section, lab, discussion group or tutorial. 

How can I find out my position on the wait list?

To find out your position on the wait list, use the Student Center and select the “My Class Schedule” tab. You can see your position on the wait list under the course code and title.

The term has already begun. Is it still possible for me to enrol through the wait list?

The wait list continues to function until the deadline for course enrolment. You can find the deadline for course enrolment in the Important academic dates and deadlines. Note: This also means that if you don’t want to be enrolled automatically by the system after the start of the term, you must get off the wait list. 

Support for your first year

Canadian students, permanent residents and refugees

Throughout the year, regional mentors are available to provide you with support in your academic and student life and can answer questions on enrolment and other topics.

To get to know them, the activities they offer and how to contact them, check out the Regional Mentoring Centre.

International students

The  International Mentoring Centre organizes social and cultural activities, orientation sessions for international students…and more! The International Office and its mentors are here for you, to help you get used to your new home, meet new friends and start off on the right foot for success at the University of Ottawa. They can answer questions on enrolment and other topics.

Enrolment Help Centre

Whether you are a new student or you need to refresh your memory, our regional mentor support team is here to help you. We can answer general questions, help you through the enrolment process (using uoZone) or offer support if you’re having difficulties. You can get answers to questions on just about anything related to course enrolment and get help with enrolment for the Fall and Winter terms.

InformationIf you have specific questions about your program, or need more details about course selection or advanced standing, we'll put you in contact with the right person in your faculty.

Contact information

Be ready to provide your first name, last name, student number, date of birth and the name of your program.

Telephone: 613-562-5252
Toll-free (Canada and U.S.): 1-877-562-5250
 mentors@uOttawa.ca

In light of the current situation and to ensure the health and safety of the Enrolment Help Centre staff, our mentors are working remotely to serve you. Please expect delays and consider sending us an email if your question is non-urgent.

Chat with us!

Office hours

Regular hours (Monday to Friday from 8:45 a.m. to 3:30 p.m.)

  • May 11 to June 26, 2020

Extended hours (from 8 a.m. to 8:30 p.m.)

  • May 19 and 20, 2020

Extended hours (from 8 a.m. to 6 p.m.)

  • May 26 and 27, 2020
  • June 2 and 3, 2020
  • June 11 and 12, 2020
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Contact information

Course Enrolment Help Centre

mentors@uOttawa.ca

Telephone: 613-562-5252
Toll-free (Canada and U.S.): 1-877-562-5250
mentors@uOttawa.ca

Chat with us!

In person Course Enrolment Help Centre services are closed until further notice.

Office hours

Regular hours

May 11 to June 26: Monday to Friday, 8:45 a.m to 3:30 p.m.

Extended hours

May 19 and 20: Tuesday and Wednesday, 8 a.m to 8:30 p.m.

Extended hours

May 26 and 27, June 2, 3, 11 and 12, 8 a.m. to 6 p.m.

 

 

Course enrolment is part of Enrolment management (EM).