Student retention and satisfaction
This year, we’ve begun to restructure the Academic Office, to broaden the range of services offered to undergraduate students. In particular, we’ve aimed to boost our ability to respond in just one intervention to complex questions from students, while offering them personalized service. These changes aim to improve student retention and satisfaction.
Continuous improvement to remain viable
Human Resources has worked closely with several Faculty managers to update many position profiles, including in the Schools and the dean’s office, to better reflect the true complexity of the tasks performed by administrative personnel. Finance department has begun a restructuring, to increase the quality of services supporting research by designating a person to study complex files and develop adapted solutions. These changes reflect our commitment to promote a culture of continuous improvement that ensures our services remain viable.
These many achievements have made us feel truly grateful for the thorough work done every day by all our administrative personnel, as well as for the constant, exemplary dedication our teams show towards the Faculty.