What is it?
Coaching is a form of career development that aims to develop new skills or improve existing ones. It fosters reflection and self-awareness and encourages participants to learn by doing. The program allows employees to develop their skills in a lasting way, improve their performance and better understand themselves.
Who is it for?
This program is aimed at managers and supervisors who are support staff members and who would like to explore a professional and personal approach to developing their current career skills or acquiring new ones.
What topics does this training cover?
- Individual and team communication
- Interpersonal relations
- Strategic skills
- Management skills such as delegating, setting priorities, managing teams
- Conflict management
- Improving employee performance
- Adapting to a new role
How does it work?
Coaching focusses on collaboration between the coach and the employee, and takes place within the framework of formal, structured meetings. First, the coach and employee set development goals, which will serve as a template for the work to be done during the coaching sessions.
In order to promote self-awareness and development, coaches require that participants complete short, self-reflection exercises, self-observation or practices as homework between meetings. These exercises promote career development and help participants to internalize their newly acquired skills.
Coaching requires regular meetings to promote the learning. Five one-hour meetings take place at intervals determined by the coach and the employee. In general, these meetings take place once every two or three weeks.
First meeting: Initial contact between the coach and the employee, discussion of how coaching will take place, coach gathers information to better understand what the employee hopes to learn
Second meeting: Coach presents the coaching program and both parties agree on the development goals.
Third and fourth meetings: active coaching
Fifth meeting: Feedback on the coaching program. Evaluation of progress towards development goals and discussion of next steps for the employee
Who are the coaches?
The coaches at Human Resources have received professional training recognized by the International Coach Federation. The CODL carries a list of internal and external coaches who can provide this service.
For more information
Employees who are interested in skills development coaching must obtain their supervisor’s approval and then submit a request to:
Centre for Organizational Development and Learning (CODL)
Tel.: 613-562-5800 ext. 1543