Air Canada was ordered to pay compensation its chatbot misled a passenger into purchasing full-price flight ticket.
Members of the media may directly contact:
Marina Pavlovic (English only)
Associate Professor, Faculty of Law - Common Law Section
[email protected]
Florian Martin-Bariteau (English and French)
University Research Chair in Technology and Society, Director, Centre for Law, Technology and Society, and Associate Professor, Faculty of Law - Common Law Section.
[email protected]
Professor Pavlovic and Professor Martin-Bariteau previously argued in a book chapter on AI and contracts that this decision was expected because when an AI agent goes rogue, the principal/player behind it is responsible for its actions.
Professor Pavlovic's work also comprises air passenger rights.