Losing your card
- Retrace your steps and return to the places you last were.
- Contact the .
- If your card is turned into the uOttawa Card Service, we will contact you by email.
If you suspect or know that your card has been stolen on campus, report the incident to Protection Services so that they can investigate. You can deactivate your uOttawa card by following the steps mentioned below in the "Deactivate your card" section.
Getting a replacement card
If you don’t need your card right away, we recommend that you wait a few days before requesting a new one. Go to the uOttawa Card Service office to obtain a new card. A $40 fee applies. Your old card will be deactivated and you will not be able to reactivate it.
If your card isn’t working, you will need to bring it to the uOttawa Card Service. If the card has been damaged, rendering the smart card defective, you will be required to pay a non-refundable replacement fee of $40. We must retain the non-working card in order to make a replacement.
Finding a card
If you find a uOttawa card, return it to the uOttawa Card Service. If you are not on campus, you can mail it to us.