Promoting Cooperation and Managing Conflict in Health Care is a one or two-day workshop teaching medical professionals to better handle difficult workplace situations by using:
  • collaborative problem solving
  • strategies for working through interpersonal difficulties
  • effective listening and communication skills
  • negotiation skills

Participants use a simple conflict resolution framework to step back and become less reactive and more systematic when dealing with problem situations. They learn to:

  • identify sources of conflict and conflict management styles
  • surface interests underlying positions or demands
  • consider the impact of culture on conflict
  • use communication and listening skills in problem solving settings

Read more about our

Transcript (PDF, 221.07 KB)