Counselling services are available if you need them

Posted on Wednesday, December 16, 2020

Bright sunrise on the walkway of the Vanier building.

Note that this article has been updated since its initial publication on March 17, 2020. 

It’s never too early to reach out for help and support. A host of wellness and mental health resources are at your disposal, both at uOttawa and off campus. Learn more about them today.

Since last March, the University of Ottawa’s Counselling Services have been offering help remotely. New tools have been added to assist the entire University community: students, professors, and support staff.

If you, a family member, or friend need support during the holidays, know that you are not alone and that you have plenty of resources!

Find all the resources you need at the Wellness Hub

The Wellness Hub is where you will find all the information, tools, and resources to help support you in your studies, work, and personal life.

The hub provides you with a quick way to connect with peers and experts through chat and makes it easier for you to access mental health services, medical information, a list of activities and events, and more, so that you can find the answers you need to navigate your unique circumstances.

Chat with peers, mentors, or mental health specialists 

Students can now chat with peers, mentors, and staff members who are well trained in supporting wellness and mental health. Thanks to its simple, easy-to-use tool, this service allows you to chat with someone directly, in real time.

If you need support during the holidays, students are standing by to answer your questions and direct you to the right resource. However, keep in mind that from December 10 to January 10, the chat service will operate on a reduced schedule, namely from 2 p.m. to 7 p.m. every day, except for the following days, when it will be closed: December 24, 25, 26, 31 and January 1.

Online Counselling Services

Students can make an appointment with a University mental health counsellor. In keeping with public health directives, counselling will continue to be provided remotely, over secure video or audio connection.

TAO personal therapy

The Student Academic Success Service (SASS) also offers Therapy Assistance Online (TAO), a self-help platform of tools and educational modules to help you manage stress and overcome challenging times. All members of the University community have access to the TAO online therapy platform and can register using their uOttawa email address. 

Resouces to check out at your own pace 

Whether you prefer group activities, watching videos, or reading about a topic, we have a range of resources to help you prioritize your own well-being. 

Watch this series of YouTube videos, take part in activities that promote wellness, or explore the concepts and resources that make up the 7 pillars of wellness

Employee and Family Assistance Program (EFAP)

All employees have access to short-term counselling through the Employee and Family Assistance Program
by calling 1-844-880-9142 to book an appointment. This program also offers online mental health support, tools and resources, which you can access by visiting the EFAP website (choose the University of Ottawa as the organization when you log in).

Crisis and emergency help

If you need immediate mental health assistance, call the Crisis Line at 1-866-996-0991. 

If the situation is an emergency and you or someone else is at risk of imminent harm, call Protection Services at 613-562-5411 (on campus), or 911 (off campus), or go to the nearest hospital emergency room. 

Community Services Quick Reference Guide

Here are some of the community-based mental health services that you can contact at any time: 

GoodToTalk: 1-866-925-5454 

EmpowerMe: 1-844-741-6389 

Student Support Program (SSP) for graduate students (GSAED) 1-855-649-8641  

Ottawa Distress Centre 613-238-3311 

Tel-Aide Outaouais (French only) Gatineau: 819-775-3223, Ottawa: 613-741-6433 

Ottawa Mental Health Crisis Line: Ottawa 613-722-6914 or outside Ottawa: 1-866-996-0991

ConnexOntario – Mental health crisis hotline: 1-866-531-2600

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