How to reach us

By phone

Non-emergency: 613-562-5499

Emergency:  613-562-5411 (or Emergency button on your Mitel telephone)

Why dial 5411 in case of Emergency?

Protection Services security guards are trained in first aid, have a defibrillator, and know the campus thoroughly. They can respond to an emergency call much more quickly, and are able to assess the severity of the emergency and communicate the information effectively to the emergency services. A security guard is always available to accompany the emergency services on campus to ensure that they find the location quickly.

In person

Stop by our offices

On the main campus, our office is located at  41 Louis Pasteur. Click here to identify the location on a campus map.

At Roger Guindon Hall our office is located at the building’s main entrance, in Room 2013.

At 200 Lees our office is located in Room A145.

Alert a security guard

If you need assistance or witness an incident, don’t hesitate to alert a security guard if one is nearby.

Panic buttons

There are more than 20 panic buttons on campus. They are located in some women’s washrooms, for example, in the University Centre or in Roger Guindon Hall.

How do they work?     

Examine the photo. It will help you to identify the panic buttons. Just push the button if you find yourself in a situation where you feel threatened, find a suspicious person in the washrooms, or witness an emergency. An alarm will sound, and at the same time, Protection Services will be alerted. Often the noise emitted by the panic button will be enough to cause the suspicious person to flee. A security guard will be dispatched to the location immediately.

Panic Buttons
Emergency phones

Emergency phones are devices used to increase the security of the University community. There are more than 140 emergency phones on the University of Ottawa campuses. They can be used:

  • when you feel you are in danger
  • to report an emergency.

What does an emergency phone look like?

The following photos show the different emergency phones found on campus.

Emergency Phones

How does it work?

  • Press the button to establish communicationSpeak clearly. Protection Services takes your call right away. When you press the button, a blue strobe light is activated. This usually scares aggressors away. A camera has also been installed near each phone, which allows us to see what is happening in real time. A flashing blue light means there’s an emergency: someone may need your help!
  • Remain near the phone. A Protection security guard will be dispatched to your location immediately.

Where are these emergency phones located?

Click here for a map showing the locations of the exterior emergency phones on the University’s campuses.

Public phones

Many of the Bell pay telephones on the University of Ottawa campus may be used free of charge to contact Protection Services. You can dial the emergency number 613-562-5411 or simply push the pre-programmed button located under the keypad.

Public Phones Pic 1
Public Phones Pic 2
Filing a Formal Complaint against Uniformed Staff

Formal complaints against uniformed staff follow Protection Services Procedure No. 60. To file a complaint, send a brief summary of the complaint and your contact information addressed in confidence to the Director of Protection Services at Please include the following information:

  • Details of the complaint (address, who, what, when, where and why)
  • Name(s) of uniformed staff or description if name unknown
  • Witness information, including name(s) and known contact information
  • Your name and contact information, including telephone number and e-mail address

If you believe you have experienced discrimination and/or harassment, you may contact the Human Rights Office in confidence to obtain information about options available to you, which may include the filing of a written complaint. Please visit the Human Rights Office website or call 613-562-5222 for more information.

Any person may file a complaint to the Private Security and Investigative Services Branch within the Ministry of the Solicitor General if they have reason to believe that a licensee has failed to comply with the Private Security and Investigative Services Act or its regulations.

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