How to get a refund
Your registration is not confirmed until payment is received. We accept Visa, MasterCard, debit card, and cheques (made payable to the University of Ottawa). All returned cheques are subject to administrative charge. Programs may be cancelled due to insufficient registration. A full refund will be issued in these situations.
For all refunds, your original receipt is required.
Memberships are non-transferable and non-refundable. Certification programs, locker rentals, group fitness cards and personal training services are non-refundable.
Outdoor activities are not refundable, unless you find someone to take over your reservation. In such case, a $10 or 10% administration fee (whichever is higher) will be deducted from the initial price.
Intramural: A refund may be issued for a withdrawal before the second game of play. After, refunds will only be issued due to illness or injury, in which case documented proof will be required (doctor's note). A 25% withdrawal fee will apply to any all refunds.
Other activities: if you are unable to participate in the activity, a $10 or 10% administration fee (whichever is higher) will be deducted from the initial price ONLY if you withdraw prior to the second meeting of the activity.
For all camps, a confirmation letter is required. A 10% administrative fee will be applied. Partial refunds for daily absences will not be provided.