PCI DSS

In order to help POS managers prevent fraud associated with card skimming attacks, uOttawa has implemented the following measures:

• Verification of POS terminals
  POS managers and their employees must verify their terminals to ensure they have not been tampered with. 
• Mandatory training
  All employees who use a terminal as part their work functions must complete the mandatory training, which includes how to verify a POS terminal and the terminal environment.
• Consent form
  Once employees have completed the training, they will be required to sign an electronic form indicating they accept the measures and rules related to PCI DSS.

POS managers are responsible for ensuring their payment systems and infrastructure are secure. By following current best practices, POS managers are critical in preventing terminals from falling victim to fraud. Managers are responsible for regularly verifying the terminals and the terminal environment. They must also ensure their employees are appropriately trained on handling POS terminals.

1. When you first receive a terminal, carefully observe the position, colour and materials used for the security label or company sticker. Taking a picture of the device and any wires is a good practice so that you can refer to it in the future should you notice something seems different. Be sure to store this information in a safe and accessible location.
2. Keep a record of the number of terminals under your responsibility with information on the terminal. For example:
   1. Make and model
   2. Location (for example, the exact address and room number)
   3. Serial number or other unique identifying information
3. At the beginning of each day or before opening your POS, employees must check the POS terminal. They can use the quick guide “Checking your POS terminal”.
4. Create a list of any additional elements to check that reflects the situation in your work environment.
5. If more than one employee uses the POS terminal, establish a rotating schedule for the routine POS check in order to reduce the risk of anything being missed and to ensure that not only one person carries out all checks.
6. Develop and maintain a schedule for your employees to follow. Ensure the records include:
   1. Day and time of check
   2. Name of employee conducting the check
   3. Steps completed
7. Maintain an up-to-date checklist for employees that are POS users.
8. Secure your POS terminals at the end of each day.
9. Establish and maintain an emergency plan.
10. Ensure new staff members receive proper training on POS terminal verification.
11. Do not let any technician make changes without first confirming with your POS supplier (you should have contact information in your emergency plan). DO NOT confirm with a contact person provided by the technician.
12. Every two weeks, managers must complete the “POS manager’s evaluation checklist” and retain a copy of the completed checklist for two years.

Guides

• Checking your POS terminal —  Quick guide (PDF)
• POS manager’s evaluation checklist (PDF)

---

Mandatory training

All employees who use a terminal as part their work functions must complete the mandatory training, which includes how to verify a POS terminal and the terminal environment.

---

Consent form

Once employees have completed the training, they will be required to sign an electronic form indicating they accept the measures and rules related to PCI DSS.

• Carefully move any POS terminals to a secure area.
• Do not touch anything else, it may be considered a potential crime scene.
• Contact uOttawa Protection Services at 613-562-5411.