Call center staff member

Client Support

Client Support is here to help. We occasionally experience higher-than-normal request volumes and we appreciate your patience during these times.

Urgent requests

Should you encounter a situation that prevents you from doing your work and requires immediate attention, call us at 613-562-5000.

  • Elevator failure
  • Minor spills (coffee, juice, etc.)
  • Office that's too hot or cold
  • Power outages
  • Slippery sidewalks
  • Toilet or sink problems
  • Water leaks
Front entrance of 90 University

Do you live in residence?

If you live in residence, please follow the instructions found on the Housing and residence life website.
Contact Residence Client Services

When to call IT

In these cases, please contact Information Technology's service desk at 613-562-5000 or fill out their online request form.

  • Telephone issues
  • Computer problems

When to call Protection Services

In these cases, please contact Protection Services at 613-562-5411.

  • Personal safety
  • Theft
  • Vandalism

Has Facilities helped you out recently?

Your feedback is essential to improving our services. Whether you would like to praise an effective response or suggest an improvement.
Tell us about your experience.

Contact us

Facilities Client Support

Urgent requests: 613-562-5000
Non-urgent requests: Submit a ticket

[email protected]