To report a maintenance issue, follow-up on a previous request or ask about the status of ongoing renovations or repairs, please complete the Repairs and Maintenance Form. 

90 University Private, room 143
Ottawa, ON  K1N 1H3

613-562-5885
[email protected]

For Internet issues:

• Annex: If you have any internet issues, contact the Service Desk at [email protected] or at 613-505-4448.
• All other residences: If you have any technical issues with the internet, open a support ticket or call 1-888-862-4750. 

Dangerous situations

Dangerous situations are life-threatening events that include:

• Fire
• Exposed live wire,
• etc.

For dangerous situations call:
Protection Services (urgent) on 613-562-5422

Emergency situations 

Emergency situations are non life-threatening events that include:

• Leakage, floods or risks of leakage (toilet not flushing correctly)
• Stuck/broken doors or windows
• Electrical failure or outages
• Elevator failure
• Privacy issues (shower/window curtains)

For non life-threatening emergencies call:
24/7 Reception on 613-562-5885
Protection Services (non-urgent) on 613-562-5499