To cancel your residence agreement, carefully follow the steps outlined on this page and respect the deadlines for cancellations before September, cancellations during the academic year or terminations of 12-month lease agreements on April 30.

Cancelling a September reservation

Cancel your room

  • Log into the Housing Portal on uoZone.
  • Select the "Withdraw application" button.

Consult the refund schedule and deadlines and the administrative charges table

Deadline

Consult the important residence dates for deadline details. 

Mandatory replacement

If you do not meet the cancellation deadline, you must be replaced to obtain a cancellation. A contract holder is charged for the residence fees for as long as no replacement is found for the room. 

To help you find an eligible replacement, post an ad on the Student Housing Billboard.   

Who is eligible to be a replacement?

  • Full-time uOttawa students
  • A person of the same gender as you if you have been assigned a double room, or a suite, a studio, a connected room at the Henderson Residence, or if your single room is located on a non-coed floor.

Terminating during the academic year

Once the academic year has begun, you must be replaced to obtain the cancellation of your reservation, or to have your residence agreement cancelled while it is running. A contract holder is charged for the residence fees for as long as no replacement has been found for the room. Once you have been replaced, we send the confirmation by email to your @uOttawa.ca address.

Terminating a 12-month agreement on April 30 

The deadline for requesting the termination of a 12-month agreement to be effective April 30, 2024, is March 1, 2024.

Who is eligible to be a replacement?

  • Full-time uOttawa students
  • A person of the same gender as you if you have been assigned a double room, or a suite, a studio, a connected room at the Henderson Residence, or if your single room is located on a non-coed floor.

Request a cancellation and find a replacement

  • Login to uoZone and go to the Housing Portal to request a cancellation, even if you have not yet found someone.
  • Post an ad on the Student Housing Billboard.   
  • Set up a meeting with your roommates,  download the "Meeting Confirmation form", complete it and upload it in the Housing Portal for return to Housing Service.
  • Access cards and keys must be transferred to the resident moving in through the reception.

Cancelling a meal plan

Leaving the University or moving out of residence will not automatically set off the cancellation or the reimbursement of your meal plan. To cancel your meal plan, please contact the uOttawa Card Service, and provide them with the required documents.

To check if you have a meal plan, please go to the uOttawa Card app and login with your student number and your uoZone password.  

For any questions regarding your meal plan cancellation and reimbursement, please refer to the uOttawa Cardholder Agreement, or contact the uOttawa Card Service.