Team

Martine Conway

Martine Conway

Martine Conway became ombudsperson at the University of Ottawa in April 2018, after being ombudsperson at the University of Victoria from 1999 to 2018. She is often described as an empathetic listener. She has extensive experience as an educator, problem-resolver and mediator. Her work has also included restorative justice initiatives and human rights education. As ombudsperson, she has provided input on a wide range of university policies and procedures impacting students.

Martine was elected to the Board of the European Network of Ombuds in Higher Education (ENOHE) in June 2019. She is also a member of the Forum of Canadian Ombudsman (FCO) and occasional contributor to FCO`s Essentials for Ombuds training. From 2006 to 2010, Martine was president of the Association of Canadian College and University Ombudspersons (ACCUO), and she chaired the committee that developed ACCUO’s Standards of Practice in 2011-12. In 2006, she received the Pete Small Award from the California Caucus of College and University Ombudspersons (CCCUO).

Chanelle Bouassali

Chanelle Bouassali

Chanelle Bouassali became the Assistant Ombudsperson at the University of Ottawa in October 2023. Her educational background includes studies in business management, conflict management and negotiation. Prior to joining the University, Chanelle worked as a legal assistant on a diverse set of files primarily in the areas of Family Law, Corporate Law and Wills and Estates. She also spent many years working in the banking industry while completing her studies.

Chanelle is a University of Ottawa, Telfer School of Management Alumna and a Certified Family Mediator with York University. She is also an Associate member of the Ontario Association for Family Mediation (OAFM). Chanelle’s strong background in customer service, administrative support and dispute resolution have presented many opportunities for problem solving and conflict resolution, which have contributed to her growing passion towards facilitating communication and helping others reach a fair solution and move forward with less conflict while staying impartial throughout the process.