Our purpose
We provide an independent, impartial and confidential service to help all members of the University community work towards just, fair and equitable solutions. See also our FAQ.
Resources for all
- Our services: What happens when someone contacts the ombudsperson? (PDF, 242 KB)
- The Fairness Triangle: Tools for fair decision-making (PDF, 197 KB)
- Dispute resolution: Communication tools (PDF, 670 KB)
- Tips for making a complaint (PDF, 194 KB)
- Tips for handling a complaint (PDF, 205 KB)
Annual report
We submit an annual report (PDF, 1.1 MB) with information about our services, our approach, examples of cases, statistics and recommendations.
For further details about our mandate, refer to Policy 127 on the Ombudsperson.