Welcome to the Student Affairs Office
Whether you are a new or returning student, we’re here for you!

Our goal is to support you in order for you to achieve personal and professional success during your medical studies at the University of Ottawa. Visit the site and you will discover a comprehensive program of services and resources to help you maintain a healthy and positive life balance.
Better yet, come to see us in the office. Our door is always open!


  • Sept. 1 to May 31: Monday to Friday 8 a.m. to 4:30 p.m.
    • Evening hours: Tuesdays and Thursdays until 7 p.m.
  • June 1 to Aug. 31: Monday to Friday 8 a.m. to 4 p.m.
    • Evening hours: Tuesdays and Thursdays until 7 p.m


We understand the heavy demands of medical school so we do our best to offer initial appointments within 2 to 5 business days from your request date. We also try to accommodate your request to meet with a specific counsellor (francophone/anglophone, etc.).

If you have an emergency, we make every effort to provide same-day service.

To book an appointment, you can:

  • Email: [email protected]

  • Online: Use our online booking system

  • Telephone: Call or leave a message at 613-562-5800 x 8136 (Toll free: 1-877-868-8292 x8136)

  • In person: 451 Smyth Road, RGN 2024

We ask that you arrive 15 minutes early to your first appointment in order to complete all the pre-counselling required documentation. 

If you are unable to make it to your scheduled appointment, please advise us as soon as possible. 

Our counselling services are offered to undergraduate medical students in the Faculty of Medicine.

About us

The mandate of Faculty of Medicine’s Student Affairs Office (MEDSAO) is to support every student during their medical school experience in order to promote and maintain student health and wellness and facilitate their success.

We offer a comprehensive program of services to undergraduate medical students in the MD program such as:  personal wellbeing, psychological health, financial and career planning. We recognize the heavy demands of medical school.  Our team can help students develop techniques that will allow them to reach their goals, improve their study skills and build resilience. Our personal counselling services are open to undergraduate medical students in the MD program in the Faculty of Medicine only.

The Student Affairs Office counsellors provide multiple workshops in both French and English, in collaboration with student interest groups and with the academic advisor. Through a Wellness Series and a Career Series, we aim to assist students in acquiring evidence-based transformative skills. We have career planning tools throughout the 4 years of study that allow students to be proactive, to explore career possibilities and to set goals.  We collaborate with students throughout the residency application process and our counsellors offer individual practice interviews in preparation for the CaRMS residency interviews.

The Team also oversees the mentorship program, which allows students to connect with their peers and Faculty members and helps them navigate through their medical studies.

We also interact with multiple partners, namely the University of Ottawa SASS (Student Academic Success Service) and the Faculty of Medicine FWP (Faculty Wellness Program). We function at arm’s length from the academic UGME (Undergraduate Medical Education) office, and advocate on the student’s behalf in a safe environment while respecting confidentiality.