At the core of our educational mission

The quality of the student experience is at the heart of Destination 2020, our strategic plan. This commitment requires us to maintain our focus on a number of fronts:

  • student interaction with professors, staff and other students;
  • promotion of a sense of pride and collective engagement;
  • initiatives that broaden learning and invigorate student life;
  • excellence in the services and support provided to students.

We plan to reinforce all these aspects in order to provide an incomparable student experience.

Student Satisfaction Action Group

Created in Winter 2018, the Student Satisfaction Action Group aims to improve the quality of the university experience by listening to the student population. Comprised mostly of students, the Action Group receives your comments and suggestions and intervenes to solve problems and find efficient solutions as quickly as possible.

The Action Group addresses systemic or structural issues raised by the student community on various subjects using the comments and suggestions platform. For example:

  • School framework: the beginning of the school year, managing elective choices, course timetables, examinations, programs, academic accommodation services and academic and university support
  • Academic success: interactions with professors in the classroom and elsewhere, quality and relevance of courses, quality of teaching, use of new pedagogical approaches and teaching technologies, learning support services, actual overall workload per term, reality of working while studying, quality of graduate student supervision
  • University infrastructure and services: study areas, libraries, cafeteria, extracurricular and sports activities, public transport

The mandate of the Action Group is to determine, as a result of consultations with the student population, how the University can improve student satisfaction on, among other things, the quality of teaching, both inside and outside the classroom, and the quality of the guidance and support services provided to students during their time at the University. The Action Group will focus specifically on relevant interactions between:

  • Students and teaching staff (inside and outside the classroom)
  • Students and those members of the support staff they interact with from recruitment through to graduation
  • Teaching staff and support staff at offices that provide academic services

The Action Group will complete its formal work in April 2019. At that time, it will recommend a permanent process for consultations on the student community. Considering the proactive role of this group and its regular interventions, a report with recommendations will ne be produced.


The Action Group is formed of 14 members:

  • 8 students, 5 undergraduate students and 3 graduate students;
  • 3 faculty members, including the chair;
  • 3 staff members.

The Action Group consults, as need be, special guests.



François Chapleau (Chair)

Jenepher Lennox-Terrion

Eileen O'Connor




Student community

Paige Booth

Rachel Carmichael Campbell

Mathieu Chapdelaine

Graham Gould Maule

Mark Ingham

Pascasie Minani

John Ward


Louise Labelle

Isabelle Mayrand

Caroline Renaud

Operational team

Julie Gareau

Rachel Ouellette

Véronic Tardif




In the spotlight

Launch of the new student satisfaction platform: uoSatisfACTION!

Fill the anonymous form below to turn your ideas into reality!

Other resources

Did you know that some services already have mechanisms in place to receive your feedback?

Don't hesitate to send them your requests!

Your experience was not ideal? Tell us about it!

Any questions?

For additional information, please write to

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