Founded in 1848, the University of Ottawa is now the largest English-French bilingual university in Canada and in the world, with 10 faculties and 43,000 students registered in undergraduate, graduate and postdoctoral studies. Year after year, it ranks among the leading research universities in Canada, and it aims to be among the top five in the next 10 years.
For more information on the University of Ottawa, visit www.uottawa.ca
The Chief Information Officer (CIO) is a collaborative leader, providing enterprise-wide technology leadership, championing a service-oriented and integrated environment. The CIO is responsible for oversight and coordination of the technology environment that is used to support all applications and infrastructure related to administration and academic programming, including research and teaching, as well as digital information security. The CIO is responsible for developing the University’s overall IT framework, including planning, governance, policy and standards, infrastructure and resources. The CIO is the primary point of contact for university-level decision-making for the acquisition, deployment, integration, and digital information security of all IT systems.
As an innovative business enabler, the CIO fosters a client-centred approach and service-optimized organizational structure, partnering with other members of the University’s senior administration to proactively identify and deliver business value, provide secure integrated technological systems and infrastructure, and establish planning capabilities to improve IT solution and process outcomes.
The CIO ensures a collaborative approach in anticipating the needs of the academic, administrative and student communities and in devising effective strategies to meet them and making necessary adjustments to arrive at the goal. Although the CIO has overall institutional responsibility for technology strategy, individual units may oversee specific systems or data as part of their own activities. When authority and responsibility for the stewardship of data and systems are delegated to local units, the CIO works with the leaders of these units to ensure their information and technology needs and activities align with the institutional framework (e.g. follow institutional policies and standards, comply with reuse and alignment principles, etc.).
The CIO’s responsibilities include directing the analysis and establishment of IT requirements; developing long-term strategies and plans for IT needs; recommending and implementing approved systems, policies and strategies; recommending and approving hardware and software changes; and ensuring the integrity and the security of institutional digital information.
The CIO identifies and interprets major IT trends in order to inform and advise the senior management of the University on best practices in order to take advantage of emerging technologies. The CIO supports the development and evolution of the organization's digital strategy, as well as the innovation efforts of the University, playing an important role in the investigation of new solutions.
The CIO reports to the Vice-President, Resources and provides leadership for and has direct management responsibility for the units that comprise the IT portfolio, providing strategic direction and operating plans for the units, leading the development and implementation of their multi-year plans and budgets and monitoring and improving their performance.
The CIO works in a highly demanding environment that requires constant scanning for issues, challenges, trends and opportunities, so that he or she can in turn address multiple priorities and demands with limited resources. The work is both high-volume and complex and regularly requires decisions ranging from the mundane to the critical.
- University degree in a relevant discipline (ideally computer science)
- Master’s degree (an asset)
- Fifteen to twenty years of progressive senior management experience in information technology/information management in an environment of similar scope and complexity, with at least five years in the management of large multifunctional teams.
- Seven years of demonstrated experience in setting and implementing long-term strategic directions for IT/IM and in establishing policies and protocols that use innovative technologies while leveraging existing resources.
- Extensive experience and demonstrated success in managing and planning major change in a dynamic technical and business environment.
- Extensive experience in planning major projects with broad organizational impact in complex and dynamic environments, taking advantage of digital opportunities to innovate.
- Knowledge of and experience with provider contract definition and negotiations (including SaaS solutions and cloud computing).
- Experience in the development and implementation of robust cybersecurity plans.
- Experience in fulfilling IT support needs of research-intensive client groups.
- Significant experience in building partnerships with business leaders to ease the identification of both problems and opportunities, allowing for the application of technology to improve business processes and effectiveness.
- Sound experience in leading all facets of the IT/IM function, including human resources and financial management and budget planning.
- Experience developing and communicating an IT vision that inspires and motivates employees and aligns with institutional strategies.
- Knowledge and understanding of the specificities and challenges of a major education and research University and how technologies can be used to address them.
- Demonstrated successful experience building effective relationships inside and outside of an organization.
Skills and personal suitability
- Ability to draw from other disciplines to facilitate change that in turn supports the IT/IM function.
- Demonstrated ability to translate client requirements into technology capabilities that consistently improve business operations.
- Excellent oral and written communication skills in French and English, ability to communicate complex ideas clearly, ability to disseminate complex techniques to a non-expert audience, including in the digital technologies context.
- Demonstrated ability to advocate for and promote various IT priorities and to mediate conflicting demands, needs and interests.
- Excellent overall transformational leadership ability (technical and managerial), including demonstrated alignment with human resources and performance management best practices.
- Leadership skills in recruiting, hiring, developing, coaching, and mentoring others in order to ensure current and future organizational talent needs are met; ability to plan, instruct, monitor, guide, and evaluate others’ job performance, and to ensure that others do so in order to foster a high-performance and team-oriented work culture. Ability to motivate teams by actively rewarding and recognizing their efforts.
- Capacity to effectively relate to others by collaborating and cooperating even with those holding divergent and/or opposing views or goals. Commitment to respect for people from a diverse set of backgrounds and organization levels by seeking and including different thinking styles, cultures, and backgrounds. Strong commitment to equal opportunity employment, diversity and inclusion.
- Strong consultative philosophy. Facilitation and consensus-building skills; strong team building skills.
- Ability to carry out necessary organizational changes and effectively manage resulting changes.
- Strong client-service orientation and forward thinking.
The CIO will have the following opportunities and challenges:
The CIO will have an opportunity to contribute to the education community by developing an IT roadmap to build and extend the reach of an exceptional client service organization that provide outstanding support to students, faculty and administration.
Through the roadmap, the CIO will align the University with the best practices and trends of the industry, such as Software as a Service, Cloud Services, coordination and development of research computing platforms and cybersecurity.
There will be an opportunity to provide high-level client-service focused transformational leadership for the Information Technology service in a way that continues to enhance communication, confidence, collegiality and collaboration – both internally within the department and externally in addressing the needs of the University’s IT users and beyond.
The CIO will collaborate with a diverse and broad set of internal and external University constituencies and stakeholders to drive collaborative and forward-thinking technology solutions and support. The challenge will be to build and enhance integration among diverse technologies across the University; develop and support strategies for integrated technologies and services.
Candidates who wish to apply for this position must, at the time of application, provide us with a Letter of Interest along with their current resume. You will receive an acknowledgement by email that your documents have been received.
Via email : firstname.lastname@example.org
Message Subject : Chief Information Officer
Potential Start Date : January 2018
All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and members of visible minorities. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.
Karine Robert, Associate
recrutement & conseils, S.E.N.C.
514.448.2239 or 514.743.0998