A new project is underway to transform telephony services at the University. See the Unified Communications website for all the details.

Telephone Services
- Voicemail System: Dial 7000 to access your voicemail
Project to upgrade telephony services
Requisitions for Telephone Services
All requests for new telephone installations, moves, changes, and/or additions are to be submitted to the telecommunications team via 6555 or directly through a TopDesk incident. Each request should provide the following information:
- Address and name of Faculty, School, Department or Service;
- Cost centre;
- Details of the work request;
- Extension number of telephone set;
- Name and telephone number of the person who can be contacted by the installers;
- Date by which service is required.
Advance Notice: Requisitions received for telephone installations or relocations consisting of five sets or less are normally acted upon within ten days. Work involving six sets or more will require a longer lead time
More guides
Quick tips
To access the voice mailbox from outside the University:
- dial the University's main number 613-562-5800
- press 7000
- press * followed by your mailbox number
- once you hear your greeting, press *
- once prompted by the system, enter your passcode
To change back your greeting message from conditional to primary:
If you have changed your greeting message but your callers hear a different message, you may have activated the conditional personal greeting option.
- access your voice mailbox
- press 8 for user options
- press 4 for your greeting
- press 3 to change your message from the conditional to the primary greeting option
- press 9 to save
To skip a voice mail greeting:
- press 6
To leave a quick message without calling someone:
- press 7000
- press * followed by the voice mailbox number you are calling
- record your message
- hang-up
To call another extension number when in someone's voice mailbox:
- press # and the four-digit extension number