wireless headphones, mobile phone and a laptop on a desk

Unified Communications for support staff

Explore the tools available on this page to enhance your understanding of our services and find solutions to common questions. We are committed to providing you with the resources you need to optimize your unified communications experience and to addressing your inquiries.

By default, they will make their calls through Microsoft Teams:

  • The CAO will decide who requires a physical phone.
  • They will be able to make and receive external phone calls.
  • They will have access to the Teams Calls feature.
  • A telephone extension number will be assigned to staff if they currently don't have an extension.
  • For those that have University-issued cellphones, their uOttawa extension number will not be transferred.
  • If they intend to use call services in Teams, and do not have a listening device, they can ask for wired earbuds, free of charge.

Those that will get a new physical phone

Those that won’t get a new physical phone

They will be able to access their voicemail by pressing the voicemail button on their physical phone. This feature points to their voicemail which is stored in Teams. Additionally, they will be able to access their voice mail via Teams. 

They will be able to access their voice mail via Teams. 

Their uOttawa physical telephone will be removed and replaced by a new one. Their old telephone will be collected.

Those that currently have a physical telephone, will have their telephone collected.