A consultation involves a conversation between a party and a HRO officer. This discussion allows the officer to provide information on our services so the party can make informed choices about a complaint and dispute resolution options. During a consultation, the party is invited to share their perspective on the situation so that the officer can help the party identify possible options for resolving the conflict.

Facilitation is a process during which parties voluntarily work towards a resolution with the help of an impartial facilitator, who guides an open and honest dialogue between the parties. The facilitator does not force the parties to accept a particular resolution but rather allows participants to maintain control of a difficult conversation while guiding them to communicate more effectively and move forward towards an agreement.

Staff education and training is an important element in creating a high-performing organization that makes the most of its human resources. The Human Rights Office provides training to help members of the University community reach their individual goals and to help the University achieve its organizational goals. The Office provides a variety of training programs in accessibility, harassment and discrimination and diversity and inclusion.