Enrolment support

In order to help you better understand how enrolment works at uOttawa, we have a number of resources available for you. Please don’t hesitate to use them if you need any assistance.

Regional mentors

Throughout the year, regional mentors are available to provide you with support in your academic and student life and can answer questions on enrolment and other topics.

To get to know them, the activities they offer and how to contact them, check out the Regional Mentoring Centre.

Enrolment Help Centre

Whether you are a new student or you need to refresh your memory, our regional mentor support team is here to help you. We can answer general questions, help you through the enrolment process (using uoZone) or offer support if you’re having difficulties. You can get answers to questions on just about anything related to course enrolment and get help with enrolment for the Fall and Winter terms.

Contact us

When contacting us, you'll need to provide your first name, last name, student number, date of birth and the name of your program.

  • Telephone: 613-562-5252
  • Toll-free (Canada and U.S.): 1-877-562-5250
  • Email: mentors@uOttawa.ca
  • A chat service will be available starting May 22.
Information Icon If you have specific questions about your program, or need more details about course selection or advanced standing, we'll put you in contact with the right person in your faculty.

Hours of operation

Regular hours (Monday to Friday from 8:45 a.m. to 3:30 p.m.)

  • May 22 to July 13, 2018

Extended hours (from 8 a.m. to 9 p.m.)

  • May 22, 23, 24

Extended hours (from 8 a.m. to 6 p.m.)

  • May 30 and 31
  • June 5, 6 and 14
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