We offer a safe place where it all starts with listening. We help all members of the University community to resolve academic or administrative problems in a confidential, independent, and impartial manner.
Grievances cannot be redeemed unless they are known. And they cannot be known but through complaints. If these are deemed affronts and the messengers punished as offenders, who will henceforth send petitions? Where complaining is a crime, hope becomes despair.
— Benjamin Franklin