Health Services

Messages

Important Message from UOHS

Influenza (Flu)

"Getting your annual flu vaccine is an important way to help protect yourself, your family and vulnerable people in your community against seasonal flu. It will also help reduce the burden on Canada’s health care system during this unprecedented time. The flu vaccine will not protect against COVID-19, but it will help reduce your risk of getting the flu and COVID-19 at the same time. Having both illnesses at the same time could put you at a higher risk for severe illness."

-Ottawa Public health

For information on where to get your flu vaccine please go to our flu vaccine page.

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Important Message from UOHS

Dear patient:

The clinic is currently experiencing unusually high call volumes and some callers are unable to get through our phone lines.  If you need to book or cancel an appointment, please use our online appointment request form (accessible to all patients with the exception of RAMQ patients who will be required to call the clinic to book an appointment) or cancellation form. If you're calling to renew your prescription, have your pharmacy fax the clinic a request at 613-564-6627. If you leave a voice-mail message, please allow 3-4 business days for a response before you attempt to contact the clinic.  Please be sure to monitor your inbox, since some of these responses will be communicated via email. We are actively working at addressing these issues.  We apologize for the inconvenience.

*Note that if your request is urgent and you are unable to get through the phone lines, please present at one of our clinic locations to make your request in person.  We ask that all patients take their temperature and complete the Government of Canada COVID-19 self-assessment tool:  https://ca.thrive.health/ before coming to the clinic.

Sincerely,

The University of Ottawa Health Services

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HIGH CALL VOLUMES

We have been experiencing unusually high call volumes in the last 2 weeks and some callers are unable to get through.  If you’re calling to book or cancel your appointment, please use our online appointment request form or cancellation form. If you’re calling to renew your prescription, please have your pharmacy fax the clinic a request at 613-564-6627.  We are actively working at addressing this issue. If you have left a message on our voicemail, we will attempt to return your call in the next 2-3 business days. We apologize for the inconvenience.

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WE’RE MOVING…TO A COLLABORATIVE HEALTH RECORD SYSTEM

On August 10^th, 2020, the University of Ottawa Health Services is moving from our current Electronic Medical Record (EMR) System to a Collaborative Health Record (CHR) System. The Collaborative Health Record (CHR) is the next iteration of the electronic medical record built for a connected world.

As a patient you will notice many benefits of this new system including:

• Receiving appointment reminder & rescheduling notices by email or SMS or both.*
• Completing electronic questionnaires prior to the appointment. Once completed, these questionnaires are automatically uploaded to your patient record.*
• Receiving communications from your provider via a secure patient portal.*
• Upon arrival at the clinic, registering for your appointment on your smart phone.
• Booking a virtual visit with your provider.**
• Access to your provider’s availability when requesting an appointment online.**

*Upon receipt of the notice, patients will be required to provide date of birth or passcode to access details.

**Feature available Fall 2020

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SERVICE INTERRUPTION

The team from the CHR Service provider (InputHealth), along with the UOHS team, have been working hard to ensure a smooth transition from our current EMR to the new CHR system.  The final phase of this transition will begin end of day on August 7^th and the work should be completed by end of day August 9^th. As such the Walk-in clinic at 100 Marie Curie will be closed on Saturday August 8^th.

We will resume our regular clinic hours on Monday August 10^th. 

To help our staff and providers navigate this new CHR system we have limited the number of available appointments in provider schedules for the first 2 weeks post go live.  We apologise for any delays in services as we start using our new CHR and thank you in advance for your patience and understanding during this transition.

If you need to renew a prescription, please ask your pharmacy to fax the prescription renewal request to your provider at 613-564-6627. It may take up to 2-3 business days for your provider to process the request.

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Important Notice for Patients of Dr. Louise-Marie Tétrault

Dear Patient,

As many of you already know, I will be retiring from my practice at UOHS as of April 30th, 2020.  I'm sad, but grateful!

If you would like an appointment after May 1^st, you can request it now by mentioning the name of your new physician (indicated in the letter that was sent to patients on April 4^th).  No other action will be required on your part. Your new physician will have access to your medical file which has been compiled over the years.

I want to thank you for entrusting me with your care and the health of your family over these years. In return, by sharing your experiences, you have been mentors to me. You've given me advice in many areas, including my children's education. By sharing your life experiences, you have taught me invaluable lessons of true love, courage, resilience and optimism. I am grateful that you let me be part of your lives and let me mature as your doctor.

Thank you and my best wishes to you.

Sincerely,

Dr. Louise-Marie Tétrault

Note:  This is an abridged version of the communication sent by email on April 4th, 2020, for patients with an email address on file and by regular mail for those without an email.

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Important Notice for patients of Dr. Susan Fisher

In follow-up to the communication from Dr. Fisher, that was sent on February 28th, 2020, pertaining to her departure (June1, 2020), the University of Ottawa Health Services wishes to update you with regards to your medical care. 

We are pleased to inform you that Dr. April Marinich will assume the care of Dr. Fisher’s patients and practice as of September 8th, 2020.  Her office, at the University of Ottawa Health Services, is located at 100 Marie Curie (300).  Please ask for her when booking an appointment.  

We would like to take this opportunity to thank you for your patience and understanding during this process and we look forward to working together towards your health and wellness.

Sincerely,
The University of Ottawa Health Services

Note:  This is an abridged version of the communication sent by email on August 22nd, 2020, for patients with an email address on file and by regular mail for those without an email.

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Important Notice for Patients of Dr. Derek Rajakumar

Dear Parent(s),

To begin, I would like to thank you for entrusting me with your child’s health as their primary care pediatrician.  

It is with bittersweet regret that effective as of April 20, 2020, I will be closing my medical practice at the University of Ottawa Health Services as I will be relocating to another province.

Please be advised that your child’s medical records will remain in the custody of UOHS for a period not less than 10 years (after the day on which the child has reached or would have reached the age of 18 years).  To send a copy of their medical records to another physician UOHS requires your written authorization.  An administrative fee for this uninsured service will apply.  A consent to release personal health information form can be found on the UOHS website at:  http://www.uottawa.ca/health/forms.

Thank you for the opportunity to be a partner in your child’s medical care and I extend my best wishes to you.

Sincerely,

Dr. Derek Rajakumar

Note:  This is an abridged version of the communication sent by email on November 18^th, 2019, for patients with an email address on file and by regular mail for those without an email.

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Important Notice - Walk-In Clinic (100 Marie Curie) Access

Dear patient,

Due to the increase in demand and limited resources, access to our walk-in clinic services at the University of Ottawa Health Services (located at 100 Marie Curie) will only be available to patients who meet one of the following criteria:

1. *University of Ottawa and Saint Paul University students and staff
2. All patients, including Quebec residents, who are currently registered with a primary care provider at the UOHS
3. Ontario residents

*Please remember to bring your valid student or staff ID when accessing UOHS services.

This change in access is effective as of Monday, January 6th, 2020.

To find a walk-in clinic near your location go to the following website:

https://www.ontario.ca/locations/health/ (services in Ontario)

http://sante.gouv.qc.ca/en/repertoire-ressources/consultations-medicales-sans-rendez-vous/ (services in Quebec)

For additional information regarding UOHS walk-in clinic services please go to the Walk-in clinic page on our website at www.uottawa.ca/health/services/walk-in-clinic.

We apologize for any inconvenience this may cause you.

The University of Ottawa Health Services

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Important Notice for Patients of Dr. Lisa Lezack

Dear patient, 

In follow-up to the communication from Dr. Lisa Lezack that was sent on January 3rd, 2020, pertaining to her leave of absence (start day February 3, 2020), the University of Ottawa Health Services wishes to update you with regards to your medical care.

Although Dr. Lezack’s initial return date was scheduled for November 2nd, 2020, due to unforeseen circumstances, Dr. Lezack will need to extend her leave until April 30, 2021.  Fortunately Dr. Lezack has engaged the services of Dr. Yael Feinberg who will be covering her practice and the care of her patients from December 1, 2020 until April 30, 2021. Dr. Danielle DeBanné who is currently covering Dr. Lezack’s practice, will continue to do so until the end of November, 2020.

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Important Notice for Patients of Dr. Geneviève Davignon

Dear Patient,

Dr. Davignon will be on a leave of absence from August 2020  until summer of 2021.  During her absence patients can continue to call the clinic to book an appointment for their health care needs. 

Patients who call to book an appointment will be offered an appointment with one of the providers assisting Dr. Davignon in managing her  patients’ care during her absence. 

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Important Notice for Quebec Students

Effective June 1, 2019, University of Ottawa and Saint-Paul University Quebec students will be required to pay the non-refundable RAMQ visit fee when accessing services at UOHS.

Fee for patients registered to a UOHS primary care provider: $25

Fee for patients not registered to a UOHS primary care provider: 

Walk in clinic visits……..$35
Some specialty visits…..$25

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Vaccine shortage

There is currently a global shortage of the following vaccines: Yellow Fever, Hepatitis B (Engerix B, Twinrix, and Recombivax).

Although the clinic receives ongoing shipments of these vaccines (except Recombivax), the supply is very limited and shipment dates vary.  Since the clinic’s supply for these vaccines is often depleted prior to the next shipment, it is possible that the vaccine may not be available at the time of your appointment. 

As such, please book your appointment at least 8 to 10 weeks prior to travel, if not sooner, as we will put you on a waitlist (to book a 2^nd appointment) to receive the vaccine when the clinic receives a shipment. 

If you are a student requiring a vaccine for clinical placements please contact your faculty and/or the Office of Risk Management at uOttawa. Please accept our sincere apologies.

 

Scent Free Environment

As health service providers, UOHS recognizes that some people are sensitive to scented products. Thank you for helping us maintain a scent free environment!