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NOTICE OF OFFICE RELOCATION

There are lots of Exciting changes happening at the University of Ottawa Health Services!

In the next few weeks and months, UOHS will be making some BIG changes that align with our Mission, Vision and Values, particularly our values of Quality of Care, Collaboration and Innovation. 

As a first step in ushering these changes, we are consolidating some of our clinic services by relocating some of our health care providers to our other clinic locations.

Effective July 6^th, the listed providers will be providing health care services at the following locations:

Abaeian	Dr. Mitra	Allergist	100 Marie Curie (300)
Bélanger	Ms. Chantale	Nurse Practitioner	316 Rideau, 2nd floor
Al Osaimi	Dr. Noura	Rheumatologist	801 King Edward (N203)
Blimkie	Ms. Rebecca	Pharmacist	1 Nicholas (302)
Boparai	Dr. Shabab	Family Medicine	100 Marie Curie (300)
Bourgault	Dr. Louise	Family Medicine	316 Rideau, 2nd floor
Chad	Dr. Zave	Allergist	100 Marie Curie (300)
Daoud	Ms. Rana	Dietitian	1 Nicholas (302)
Davignon	Dr. Genevieve	Family Medicine	100 Marie Curie (200)
Dayal	Dr. Rajpal	Internal Medicine	316 Rideau, 2nd floor
Emanuel	Ms. Sharon	Pharmacist	1 Nicholas (302)
Esselmont	Dr. Elizabeth	Paediatrician	100 Marie Curie (200)
Gostimirovic	Dr. Milka	Family Medicine	100 Marie Curie (300)
Guibord	Ms. Christiane	Dietitian	1 Nicholas (302)
Irobi	Dr. Clara	Endocrinology	316 Rideau, 2nd floor
Jovanovic	Dr. Radmila	Paediatrician	100 Marie Curie (200)
Kang	Dr. Han Na	Paediatrician	100 Marie Curie (200)
Nguyen	Dr. Minh	Neurologist	100 Marie Curie (100)
Ross	Ms. Sherri	Nurse Practitioner	100 Marie Curie (200)
Soroka	Mr. Saul	Chiropodist	100 Marie Curie (300)
Tam	Dr. Ronald	Paediatrician	100 Marie Curie (200)
Vassilyadi	Dr. Michael	Pediatric Neurosurgeon	100 Marie Curie (100)

 

For information regarding parking at your providers new location go to: www.uottawa.ca/health/registration-and-appointments#parking

Please be sure to check the location of your provider before your next appointment.

We’ll be sharing details about additional new developments in the next few weeks. Stay posted for updates and go to our website to see what’s happening at the clinic.

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Important Notice for Patients of Dr. Louise-Marie Tétrault

Dear Patient,

As many of you already know, I will be retiring from my practice at UOHS as of April 30th, 2020.  I'm sad, but grateful!

If you would like an appointment after May 1^st, you can request it now by mentioning the name of your new physician (indicated in the letter that was sent to patients on April 4^th).  No other action will be required on your part. Your new physician will have access to your medical file which has been compiled over the years.

I want to thank you for entrusting me with your care and the health of your family over these years. In return, by sharing your experiences, you have been mentors to me. You've given me advice in many areas, including my children's education. By sharing your life experiences, you have taught me invaluable lessons of true love, courage, resilience and optimism. I am grateful that you let me be part of your lives and let me mature as your doctor.

Thank you and my best wishes to you.

Sincerely,

Dr. Louise-Marie Tétrault

Note:  This is an abridged version of the communication sent by email on April 4th, 2020, for patients with an email address on file and by regular mail for those without an email.

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Important Notice for patients of Dr. Susan Fisher

To all my patients:

After much careful consideration I have decided to relocate my practice to the Cassleman Medical Center on June 1, 2020.

Casselman is a small town about a half-hour drive east of the University of Ottawa along the 417 in the direction of Montreal. The Casselman Medical Center is right beside the highway, has lots of free parking, and is located in the same building as a pharmacy, a laboratory and an X-ray & ultrasound clinic. 

The Casselman Medical Center asks each Ontario patient to sign an OHIP contract stating that you will not seek primary medical care elsewhere except in the case of medical emergency. This means that to remain enrolled in my practice you will not, for example, go to walk-in clinics in the Ottawa area.  Please confirm that you will remain in my practice after I move to Casselman by calling 613-764-5440 or by emailing casselmanmed@gmail.com.

If your preference is to continue to receive primary medical care at the University of Ottawa Health Services (UOHS), we are working to find a doctor to fill my space there and will notify you once this happens. If a new doctor has not begun working in my place at UOHS by June 1, 2020, and if you have decided not to continue to be my patient once I relocate to Casselman, you may attend the UOHS Walk-In Clinic when you need medical care.

I have greatly valued our relationship and thank you for the privilege of allowing me to serve as your family physician.

Sincerely,

Susan Fisher MD, CCFP

Note:  This is an abridged version of the communication sent by email on February 28th, 2020, for patients with an email address on file and by regular mail for those without an email.

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Important Notice for Patients of Dr. Derek Rajakumar

Dear Parent(s),

To begin, I would like to thank you for entrusting me with your child’s health as their primary care pediatrician.  

It is with bittersweet regret that effective as of April 20, 2020, I will be closing my medical practice at the University of Ottawa Health Services as I will be relocating to another province.

Please be advised that your child’s medical records will remain in the custody of UOHS for a period not less than 10 years (after the day on which the child has reached or would have reached the age of 18 years).  To send a copy of their medical records to another physician UOHS requires your written authorization.  An administrative fee for this uninsured service will apply.  A consent to release personal health information form can be found on the UOHS website at:  http://www.uottawa.ca/health/forms.

Thank you for the opportunity to be a partner in your child’s medical care and I extend my best wishes to you.

Sincerely,

Dr. Derek Rajakumar​​​​​​​

Note:  This is an abridged version of the communication sent by email on November 18^th, 2019, for patients with an email address on file and by regular mail for those without an email.

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Important Notice - Walk-In Clinic (100 Marie Curie) Access

Dear patient,

Due to the increase in demand and limited resources, access to our walk-in clinic services at the University of Ottawa Health Services (located at 100 Marie Curie) will only be available to patients who meet one of the following criteria:

1. *University of Ottawa and Saint Paul University students and staff
2. All patients, including Quebec residents, who are currently registered with a primary care provider at the UOHS
3. Ontario residents

*Please remember to bring your valid student or staff ID when accessing UOHS services.

This change in access is effective as of Monday, January 6th, 2020.

To find a walk-in clinic near your location go to the following website:

https://www.ontario.ca/locations/health/ (services in Ontario)

http://sante.gouv.qc.ca/en/repertoire-ressources/consultations-medicales-sans-rendez-vous/ (services in Quebec)

For additional information regarding UOHS walk-in clinic services please go to the Walk-in clinic page on our website at www.uottawa.ca/health/services/walk-in-clinic.

We apologize for any inconvenience this may cause you.

The University of Ottawa Health Services

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Important Notice for Patients of Dr. Lisa Lezack

Dear patient, 

I am writing to inform you that, for personal reasons, I will be on a leave of absence from February 3, 2020 until November 2, 2020.

We are very fortunate to have the support of two locums, Dr.Cassandra Shipp from February 3 to June 30, 2020 and Dr.Danielle DeBanné July 1 to October 31, 2020 to care for you during my absence.

These locum physicians will have the full support of the University of Ottawa health care team and will take great care of your medical needs during my absence. 

Please continue to book your appointments as needed by contacting UOHS by your preferred booking method. If booking an appointment after January 31, 2020, you will be seen by my replacement.

Thank you for the opportunity to be a partner in your medical care.  I wish you all the best in the new year.

Sincerely,

Dr. Lisa Lezack

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Renovations 

Please note:

December 21^st to January 6^th

During renovations to the Walk-in clinic waiting room, the clinic will be temporarily moved to the 2nd floor at 100 Marie Curie. We apologize for any inconvience this may cause. 

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Important Notice for Rideau Clinic Patients 

Walk-in clinic services/appointments will no longer be offered at the Rideau Clinic location as of January 2, 2020. Due to the unpredictability in demand (which has increased in the last few years) and limited availability, we are unable to provide consistent and reliable access for this service.

For all health related issues please contact the clinic at 613-564-3950 or go online at www.uottawa.ca/health/appointment to request an appointment.  If you believe your concerns are of an urgent nature, starting in January, your provider has reserved appointments specifically for these types of requests.  If we are unable to accommodate your request due to limited availability, patients can access walk in services at our 100 Marie Curie Walk-In clinic location.

To help you better determine the best option for your medical condition or need, please go to our Access Standards page on our website www.uottawa.ca/health/appointments-access-standards to find a list of available appointments at UOHS.

We thank you for your understanding and we look forward to working together towards your health and wellness.

The University of Ottawa Health Services

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Important Notice for Patients of Dr. Lucille Poisson

Dear Patient,

Thank you for the honor and privilege of being your family physician as I have worked at UOHS over 20 years.  

This is a time for new projects in my life and I am writing this letter to inform you that I will be retiring from general practice and Dr. Paula Tchen will be managing the practice from March 1st, 2020.  

In the interim, Dr. Shawn O’Donnell is available for consultation.   In addition, Dr. Tchen will start some shifts as she transitions into the practice.

Dr. Paula Tchen is an experienced, bilingual and caring family physician educated at the University of Ottawa. She is a dynamic and dependable physician.  She values comprehensive care and she looks forward to meeting you and being a partner in your health.

I am grateful to have been involved with your medical care and I wish you the best of health in the future.

Sincerely,

Dr. Lucille Poisson

Note:  This is an abridged version of the communication sent by email on November 25th, 2019, for patients with an email address on file and by regular mail for those without an email.

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Important Notice for Patients of Dr. Milkereit

Dr. Milkereit will be on maternity leave from June 2019 onwards, returning July 2020.

Dr. DeBanné will be caring for her patients until November 2019. Dr. Zumrova will be doing so in December & January, while Dr.Paluck will be providing care February through June 2020.

If you are an existing patient in need of an appointment, please continue to book your appointments as needed by contacting UOHS by your preferred booking method. 

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Important Notice for Quebec Students

Effective June 1, 2019, University of Ottawa and Saint-Paul University Quebec students will be required to pay the non-refundable RAMQ visit fee when accessing services at UOHS.

Fee for patients registered to a UOHS primary care provider: $25

Fee for patients not registered to a UOHS primary care provider: 

Walk in clinic visits……..$35
Some specialty visits…..$25

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Vaccine shortage

There is currently a global shortage of the following vaccines: Yellow Fever, Hepatitis B (Engerix B, Twinrix, and Recombivax).

Although the clinic receives ongoing shipments of these vaccines (except Recombivax), the supply is very limited and shipment dates vary.  Since the clinic’s supply for these vaccines is often depleted prior to the next shipment, it is possible that the vaccine may not be available at the time of your appointment. 

As such, please book your appointment at least 8 to 10 weeks prior to travel, if not sooner, as we will put you on a waitlist (to book a 2^nd appointment) to receive the vaccine when the clinic receives a shipment. 

If you are a student requiring a vaccine for clinical placements please contact your faculty and/or the Office of Risk Management at uOttawa. Please accept our sincere apologies.

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Important Notice for Patients of Dr. Hafsah Al-Azem

Dr. Al-Azem (UOHS Rheumatologist) will be on maternity leave from April 2019 to December 2019, returning January 2020.

Dr. Susie Duff will be caring for her patients during her absence, from May to December 2019.  If you are an existing patient in need of an appointment, you may be scheduled to see Dr.Duff at UOHS by contacting reception at ext 321.

For all urgent matters, please contact your family physician’s office or visit your nearest walk-in clinic or emergency department, as it may not be possible to schedule urgent follow up appointments during this time period.​

 

Scent Free Environment

As health service providers, UOHS recognizes that some people are sensitive to scented products. Thank you for helping us maintain a scent free environment!