As of May 3rd, 2017, the University of Ottawa Health Services has changed its protocol for how faxes are processed. Fax requests for prescription renewals, indicated as urgent or ASAP, will not be prioritized among providers’ messages. Accordingly, patients/pharmacies can expect a response within 1 to 3 business days of receipt.
Please note that under the expanded scope regulations that came into effect in October of 2012, pharmacists in Ontario are authorized to renew prescriptions to enable continuity of medication for patients with chronic conditions while ensuring appropriate monitoring and reassessment by the primary health care provider. For prescription renewals that are deemed urgent and cannot be addressed under the regulations in OCP’s Expanded Scope of Practice (e.g. narcotic or controlled substances), pharmacies are instructed to call the clinic. For additional information regarding options on how to renew a prescription, please visit our FAQ page.
Scent Free Environment
As health service providers, UOHS recognizes that some people are sensitive to scented products. Thank you for helping us maintain a scent free environment!