Health Services

Messages

Exceptional Closure - Staff Meeting 

Please note that on December 6th, the Walk-in Clinic will be open from 8am to 5pm, however the rest of the University of Ottawa Health Services will be closed as of 12pm. UOHS staff will be in training in order to better serve you. 

Important Notice for Rideau Clinic Patients 

Walk-in clinic services/appointments will no longer be offered at the Rideau Clinic location as of January 2, 2020. Due to the unpredictability in demand (which has increased in the last few years) and limited availability, we are unable to provide consistent and reliable access for this service.

For all health related issues please contact the clinic at 613-564-3950 or go online at www.uottawa.ca/health/appointment to request an appointment.  If you believe your concerns are of an urgent nature, starting in January, your provider has reserved appointments specifically for these types of requests.  If we are unable to accommodate your request due to limited availability, patients can access walk in services at our 100 Marie Curie Walk-In clinic location.

To help you better determine the best option for your medical condition or need, please go to our Access Standards page on our website www.uottawa.ca/health/appointments-access-standards to find a list of available appointments at UOHS.

We thank you for your understanding and we look forward to working together towards your health and wellness.

The University of Ottawa Health Services

Important Notice for Patients of Dr. Lucille Poisson

Dear Patient,

Thank you for the honor and privilege of being your family physician as I have worked at UOHS over 20 years.  

This is a time for new projects in my life and I am writing this letter to inform you that I will be retiring from general practice and Dr. Paula Tchen will be managing the practice from March 1st, 2020.  

In the interim, Dr. Shawn O’Donnell is available for consultation.   In addition, Dr. Tchen will start some shifts as she transitions into the practice.

Dr. Paula Tchen is an experienced, bilingual and caring family physician educated at the University of Ottawa. She is a dynamic and dependable physician.  She values comprehensive care and she looks forward to meeting you and being a partner in your health.

I am grateful to have been involved with your medical care and I wish you the best of health in the future.

Sincerely,

Dr. Lucille Poisson

Note:  This is an abridged version of the communication sent by email on November 25th, 2019, for patients with an email address on file and by regular mail for those without an email.

Important Message from Dr. Donald Kilby - Flu Vaccine

The flu season will soon be upon us. In order to protect the most vulnerable, the very young and the elderly from the most severe consequences of influenza, Ontario Public Health offers free vaccine to everyone living and studying and working in Ontario, so that the spread of these viruses can better be controlled. 

Flu vaccines are available free of charge through special clinics held by Public Health, pharmacies, and through special flu vaccine clinics on UO campus. They will also be available when booking regular appointments for follow up with your designated health care providers at UOHS.

Due to limited availability of appointments and already long wait times in our Walk-In clinics, patients registered to a UOHS primary care provider, with the exception of patients 65 yrs. and older or children ages 5 and under, will not be able to book appointments for the sole purpose of receiving a flu shot. Similarly the flu vaccine will not be offered at the Walk-In clinic.

We urge you to attend special clinics being set up throughout the city and on our campus in order to receive your free flu vaccine. If you have an Ontario Health Insurance number, you may also receive free flu vaccines at designated pharmacies throughout the city. 
An OHIP number however, will NOT be required for free flu vaccine through special Public Health and UO flu vaccine clinics. 

Please consult the following links for further information. 

https://www.uottawa.ca/health/flu

Important Notice for Patients of Dr. Serge Chartrand

In follow-up to the communication from Dr. Chartrand, that was sent on December 13th, 2018, pertaining to his departure (February 1, 2019), the University of Ottawa Health Services wishes to update you with regards to your medical care. 
We are pleased to inform you that Dr. Marie-Claude Gagnon will assume the care of Dr. Chartrand’s patients and practice as of October 7, 2019. Dr. Gagnon is a bilingual family physician and a member of the College of Family Physicians of Canada.  Her office, at the University of Ottawa Health Services, is located at 316 Rideau Street.  Please ask for her when booking an appointment.  
We would like to take this opportunity to thank you for your patience and understanding during this process and

Important Notice for Patients of Dr. Donald Kilby

In follow-up to the communication from Dr. Kilby, that was sent on September 28th, 2018, pertaining to his retirement (December 31, 2018), the University of Ottawa Health Services wishes to update you with regards to your medical care. 

We are pleased to inform you that Dr. Daniel Trutt will assume the care of Dr. Kilby’s patients and practice as of September 1, 2019.  Dr. Trutt is a bilingual family physician and a member of the College of Family Physicians of Canada.  Please ask for him when booking an appointment after August 16th, 2019.
We would like to take this opportunity to thank you for your patience and understanding during this process and we look forward to working together towards your health and wellness.

Note:  This is an abridged version of the communication sent by email on July 31st, 2019, for patients with an email address on file and by regular mail for those without an email.

Important Notice for Patients of Dr. Milkereit

Dr. Milkereit will be on maternity leave from June 2019 onwards, returning July 2020.

Dr. DeBanné will be caring for her patients until November 2019. Dr. Zumrova will be doing so in December & January, while Dr.Paluck will be providing care February through June 2020.

If you are an existing patient in need of an appointment, please continue to book your appointments as needed by contacting UOHS by your preferred booking method. 

Important Notice for Quebec Students

Effective June 1, 2019, University of Ottawa and Saint-Paul University Quebec students will be required to pay the non-refundable RAMQ visit fee when accessing services at UOHS.

Fee for patients registered to a UOHS primary care provider: $25

Fee for patients not registered to a UOHS primary care provider: 

Walk in clinic visits……..$35
Some specialty visits…..$25

Vaccine shortage

There is currently a global shortage of the following vaccines: Yellow Fever, Hepatitis B (Engerix B, Twinrix, and Recombivax).

Although the clinic receives ongoing shipments of these vaccines (except Recombivax), the supply is very limited and shipment dates vary.  Since the clinic’s supply for these vaccines is often depleted prior to the next shipment, it is possible that the vaccine may not be available at the time of your appointment. 

As such, please book your appointment at least 8 to 10 weeks prior to travel, if not sooner, as we will put you on a waitlist (to book a 2^nd appointment) to receive the vaccine when the clinic receives a shipment. 

If you are a student requiring a vaccine for clinical placements please contact your faculty and/or the Office of Risk Management at uOttawa. Please accept our sincere apologies.

Important Notice for Patients of Dr. Chandra Martens

In follow-up to the communication from Dr. Martens, that was sent on May 13^th, 2019, pertaining to her departure (May 30^th), the University of Ottawa Health Services wishes to update you with regards to your medical care.

We are pleased to inform you that Dr. Adnan Alrai will assume the care of Dr. Martens’ patients and practice as of June 1, 2019. Dr. Alrai is a family physician and a member of the College of Family Physicians of Canada and of the Royal College of General Practitioners.  Please ask for him when booking an appointment after May 24^th, 2019. 

We would like to take this opportunity to thank you for your patience and understanding during this process and we look forward to working together towards your health and wellness.

Important Notice for Patients of Dr. Hafsah Al-Azem

Dr. Al-Azem (UOHS Rheumatologist) will be on maternity leave from April 2019 to December 2019, returning January 2020.

Dr. Susie Duff will be caring for her patients during her absence, from May to December 2019.  If you are an existing patient in need of an appointment, you may be scheduled to see Dr.Duff at UOHS by contacting reception at ext 321.

For all urgent matters, please contact your family physician’s office or visit your nearest walk-in clinic or emergency department, as it may not be possible to schedule urgent follow up appointments during this time period.​

Important Notice for Patients of Dr. Sue Fisher

As of January 21^st, please note that Dr. Sue Fisher will be temporarily relocated to 100 Marie Curie, suite 300. Please proceed to the 3^rd floor for your appointment.

Medical Certificates

Medical certificates can be obtained from the patient’s family physician or nurse practitioner or from a physician at the walk-in clinic.  Medical certificates are an uninsured service, meaning that they are not covered by provincial health insurance like OHIP.  This means that there is a fee for a medical certificate at UOHS as well as at external medical clinics.

Scent Free Environment

As health service providers, UOHS recognizes that some people are sensitive to scented products. Thank you for helping us maintain a scent free environment!